Office Policies

Cancellation policy?

New patients who do not complete their Registration and Intake Forms by 5pm the day before their appointment will have to reschedule their appointment. This allows the provider ample time to review your case prior to your appointment. Due to high demand for services, it is important that patient’s honor the time reserved for their appointment. Therefore, appointments canceled less with than 48-business hours will be charged.

Appointment location

All patients are seen online via our secured, HIPAA compliant platform. It is important to remember that you must be in Minnesota, Idaho, Iowa, and Oregon to receive services. If you are out of the provider’s jurisdiction your session will be disconnected. Providers must legally be licensed at your appointment location to provide services.

Prescription refill policies

Prescription refills non controlled medications

If a refill is needed for a non-controlled medication outside of an appointment, call your pharmacy to submit the request. Please allow at least 72 hours (3 business days) for this request at a minimum. Remember, you must have an appointment already scheduled on your medical providers calendar to request a refill. Ample Grace requires all patients taking medication to be seen for an appointment at regular intervals and a minimum of once per month to obtain prescription refills. If you have not had an appointment within three months, Plymouth Psych Group will not be able to fill your prescription. Remember that your providers schedule fills up months ahead, so please plan accordingly.   If your prescription is a controlled substance (as is the case for most medications for ADHD), please see the “Controlled Medications” section below as there are special policies for these prescriptions.

Prescription refills – controlled medications

As with non-controlled medications, in general all refill requests should be made during appointment times. Exceptions are made for changes to your medication between appointments or the unforeseen need for refills/rescheduling issues beyond your control.   Stimulants (most medications for ADHD, including Ritalin or its generic equivalent methylphenidate, Adderall, Focalin, Concerta, Vyvanse, etc.), and benzodiazepines are controlled substances. Since these medications are easily abused and there is an illegal market for these medications, the DEA and the Board of Medicine monitor prescribing and refill practices for these medications. If you are prescribed one of these medications, it is critical that you follow the entire controlled medication policy in the patient portal.

Privacy policy

We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to our Practice’s Web site and governs data collection and usage. By using this website, you consent to the data practices described in this statement.

Collection of your Personal Information

This Practice collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. This Practice also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by this website. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of this Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through public message boards, this information may be collected and used by others.

This Practice encourages you to review the privacy statements of Web sites you choose to link to from the website so that you can understand how those Web sites collect, use and share your information. This Practice is not responsible for the privacy statements or other content on any other Web sites.

Use of your Personal Information.

This Practice collects and uses your personal information to operate the Web site and deliver the services you have requested. This Practice also uses your personally identifiable information to inform you of other products or services available from this Practice and its affiliates. This Practice may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

This Practice does not sell, rent or lease its customer lists to third parties. This Practice may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services and they are required to maintain the confidentiality of your information.

This Practice does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

This Practice will disclose your personal information, without notice, only if required to do so by law.

Use of Cookies

The Web site uses “cookies” to help this Practice personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Security of your Personal Information

This Practice secures your personal information from unauthorized access, use or disclosure. This Practice secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

This Practice will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how this Practice is protecting your information.